Privacy Plicy

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Privacy Policy

Last updated: 2 May 2025

1. Introduction
Wright is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you use our cleaning services in the United Kingdom. It also describes your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect
We may collect and process the following personal data about you:

  • Identity Data: name, date of birth (if required for DBS checks), title.

  • Contact Data: billing and service addresses, email address, telephone numbers.

  • Financial Data: bank account details (for direct debit payments), payment card details (processed via PCI-compliant provider).

  • Technical Data: IP address, browser type, device information (collected via cookies—see section 7).

  • Profile Data: service preferences, feedback, communications history.

  • Marketing & Communications Data: preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Data
We use your personal data to:

  • Provide, manage and administer our cleaning services;

  • Process and fulfil payments and send invoices;

  • Perform background checks (e.g. DBS) where legally required;

  • Communicate appointment reminders, service updates, and respond to enquiries;

  • Send you marketing and promotional materials (where you have opted in);

  • Comply with legal obligations (e.g. tax, accounting, health & safety).

4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal grounds:

  • Contract: to fulfil our contract with you (e.g. arranging and delivering cleaning services).

  • Legal Obligation: to comply with health & safety, tax, and employment laws.

  • Consent: where you have expressly opted in to receive marketing communications.

  • Legitimate Interests: to operate and grow our business, improve customer experience, and maintain security—provided your rights do not override these interests.

5. Sharing Your Data
We may share your personal data with:

  • Service Providers: third-party cleaners, DBS checking agencies, payment processors;

  • Professional Advisors: accountants, insurers, legal advisers;

  • Regulators and Law Enforcement: where required by law or to protect our legal interests;

  • Successors in Business: if we sell or restructure our company.

We never sell your personal data to third parties for marketing purposes.

6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements. Typically:

  • Financial records: 6 years (per HMRC requirements)

  • Customer records: up to 7 years after last service

  • Marketing consents: until withdrawn

7. Cookies and Tracking
Our website uses cookies to distinguish you from other users, improve your experience, and gather analytical data:

  • Essential cookies: required for basic site functionality.

  • Analytics cookies: to understand how you use our site (e.g. Google Analytics).

  • Marketing cookies: to tailor promotions (only with your consent).

You can manage or withdraw your cookie preferences via your browser settings. For more information, see our [Cookie Policy].

8. Your Rights
Under UK GDPR you have the right to:

  1. Access the personal data we hold about you.

  2. Rectify inaccurate or incomplete data.

  3. Erase data (“right to be forgotten”) in certain circumstances.

  4. Restrict or object to our processing of your data.

  5. Data portability — receive your data in machine-readable form.

  6. Withdraw consent at any time (for marketing).

  7. Lodge a complaint with the Information Commissioner’s Office (ICO) — https://ico.org.uk/.

To exercise any right, please contact us using the details below.

9. Data Security
We implement appropriate technical and organisational measures to protect your data:

  • Encryption of digital records;

  • Secure storage of physical documents;

  • Access controls, staff training, and regular audits.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Transfers
Where we engage third parties outside the UK, we ensure adequate safeguards (e.g. Standard Contractual Clauses) are in place to protect your data in accordance with UK GDPR.

11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our services. We will notify you of any material changes via our website or direct communication.